Effective date: September 15, 2026

Trip-specific terms

Cancellation windows, deposits, refund eligibility, change charges, and no-show rules vary by vehicle, date, itinerary, event, and transportation operator. The exact terms presented with your written quote or confirmation control. Review and save them before accepting the reservation.

How to request a cancellation or change

Contact the phone number or email listed in your confirmation as soon as possible. A request is not complete until it is acknowledged by the booking team or responsible operator. Include the reservation name, service date, and confirmation number, but do not send full payment-card details by email.

Changes

Date, time, route, stops, duration, passenger count, luggage, vehicle, or pickup changes are subject to availability and may change the price or cancellation terms. A change is effective only after written approval.

Late cancellations and no-shows

Late cancellations and no-shows may be nonrefundable up to the full confirmed amount because a vehicle and chauffeur were reserved for the trip. Airport, cruise, wedding, prom, special-event, specialty-vehicle, and large-group reservations may have stricter terms.

Operator cancellation or material service issue

If the responsible operator cannot perform the confirmed trip, the booking team may offer a substitute operator or vehicle where available. Any refund or other remedy is determined by the confirmed terms and applicable law.

Questions

Before confirming, ask for the exact cancellation deadline, refundable and nonrefundable amounts, change rules, and no-show definition for your trip. Contact [email protected] or (813) 321-8343.